Terms of Purchase
When you as a consumer orders a product through our online shop, you accept the terms below.
All prices are GBP excl. VAT unless otherwise specified.
DISCOUNTS & DEALS
Discount vouchers is limited to certain amount of days and can not be combined with other orders or offers.
All orders are made online. If you are under 18 years you must obtain permission from a guardian before the purchase can be completed. If you order in another person's name, or make other actions resulting in a financial loss for JS Energy, the matter will be reported to the police.
You can pay by card via Stripe and it is both easy, quick and safe. With Stripe you can pay with VISA and MasterCard, American Express and Discovery
Depending on package size, your package will be delivered at your home or to the nearest dispensary. We deliver your goods via the Mail, UPS or Fedex and all good are sent from Sweden.
Delivery times for Europe is typically 3-5 days. Delays may occur regarding United Kingdom due to Brexit.
Additional local fees, taxes and duties may be charged for deliverys outside the European Union. These fees are the fees that is charged from every countrys local government plus eventually administration fees from the carrier.
Your personal privacy is important to Jan Stoltz Energi Service AB ("JS Energi"). JS Energi is personally responsible for processing your personal data according to the agreement and handles this information in accordance with the provisions of the EU Data Protection Regulation (EU) 2016/679 with associated implementing regulations and supplementary data protection regulations.
RETURNS AND COMPLAINTS
Under the law of distance selling you have 14 days full return if the delivery is made to an EU country, valid from the day you receive the product. If you resides outside EU you do not have any rights of returns unless other is agreed with JS Energi.
Do you want to make use of your return, please contact us via firstname.lastname@example.org where you provide us with the necessary information. Please note that you are liable for return shipping when you utilize your return. Should the goods be exchanged, we will send the new product at no extra cost.
For us to fully accept the return item, you must meet several requirements. The item must be in original condition and must not been used. It must also be returned in the original packaging. It is always your responsibility to return the item in a protective packaging so that it reaches us in good standing. Always contact us before you return the product, at email@example.com.
When you return a product, you should always be able to produce a valid receipt.
We have the right to charge up to 30% of the total sum of the product in fee for a return process. If the part doesn't fit your heat pump and you contacted us before the purchase we will not charge any return fee
When you receive your item from the carrier / postman / delivery place, it is always important that you check the packaging carefully. If there is any visible damage, immediately pass this information to the carrier / postman / delivery place, so this will be noted.
Our 1-year warranty covers all spare parts and accessories. If you want to make a wararnty claim on errors that should be covered by warranty, please contact us at firstname.lastname@example.org
The warranty is voided if the spare part is partly used, for exampel using only 1 part of a circulationpump and not the whole spare part.
Companies and Organizations
When your company or organization orders a product through our website, you accept the terms below.
All prices are in GBP excl. VAT, unless otherwise specified.
DISCOUNTS & DEALS
Discount vouchers are limited to a certain number of days and cannot be combined with other orders or offers.
As a company, you can place an order through our website, per. telephone, e-mail or chat. The invoice shall be construed as an order confirmation.
Payments are made by credit assessment. If you are logged in, you can pay via invoice with a 10-day payment term. If you are not logged in, you can pay via Stripe, PayPal and Credit Card.
Depending on the size of the package, your package may be delivered to your address or to the nearest dispensary. Your goods may be sent via Postal Service, UPS, FedEx or DHL and all goods are sent from Sweden. The delivery time for goods sent to countries in Europe is usually 3-5 working days. Delays may occur for shipments sent to countries outside of the European Union. Additional local fees, taxes and duties may be charged for deliveries outside of the European Union. These fees as well as potential administrative fees are charged by the courier company tasked with delivering your order.
RETURNS AND COMPLAINTS
We offer a 30-day return policy for our registered corporate customers that have got an invoice issued by us. If you have an item that you would like to return, please contact us at email@example.com
For us to fully accept the return, you must meet several requirements. The item must be in the same condition as when you received it and must be unused. The item must also be returned in its original packaging. It is always your responsibility to ensure that the item is packaged properly so that it gets returned to us safely. Always contact us at firstname.lastname@example.org before you return an item.
If you would like to return an item you must always be able to produce a valid receipt for your purchase. If you return an item, we reserve the right to charge up to 30% of an items price as a restocking fee. If you would like to return a part because it does not fit your heat pump and we have recommended it to you, we will not charge any return fees.
When you receive an order from us, it is always important that you check the shipment for any external damage. If there is any visible damage to the packaging, immediately inform the courier company that delivered your order so that this information is noted.
Our 1-year warranty covers all spare parts and accessories on our website. If you want to claim warranty on a part that you’ve ordered from us, please contact us at email@example.com
The warranty is voided if the spare part is only partly used. As an example, if you have only used the actuator of a three way valve, the warranty for the three way valve will be voided.
All rights to pictures, text and any other content on the sites jsenergi.com, jsenergi.eu, jsenergi.co.uk, jsenergi.dk, jsenergi.no and all other sites owned by the contractual part belongs to the supplier and contractual part and may not be used without a written consent from the contractual part.
Supplier and contractual partner:
Jan Stoltz Energi Service AB
254 68 Helsingborg
EU VAT no. SE556998583001