Terms of Purchase

Private individual

When you as a consumer orders a product through our online shop, you accept the terms below.

PRICES
All prices are Euro incl. VAT 25%, unless otherwise specified.

DISCOUNTS & DEALS 

Discount vouchers is limited to certain amount of days and can not be combined with other orders or offers.

ORDER
All orders are made online. If you are under 18 years you must obtain permission from a guardian before the purchase can be completed. If you order in another person's name, or make other actions resulting in a financial loss for JS Energy, the matter will be reported to the police.

PAYMENT
You can pay by card via Stripe and it is both easy, quick and safe. With Stripe you can pay with VISA and MasterCard, American Express and Discovery

DELIVERY
Depending on package size, your package will be delivered at your home or to the nearest dispensary. We deliver your goods via the Mail or UPS.
Delivery times for Europe is typically 3-5 days. 
Additional local fees and duties may be charged for deliverys outside the European Union. This fees are the fees that is charged from every countrys local government.

PRIVACY
We handle your personal information under the personal Data Protection Act. The personal data we store in our system, is exclusively helping us to handle your order, so you get the best possible service.

RETURNS AND COMPLAINTS
Under the law of distance selling you have 14 days full return, valid from the day you receive the product.

Do you want to make use of your return, please contact us via service@jsenergi.com where you provide us with the necessary information. Please note that you are liable for return shipping when you utilize your return. Should the goods be exchanged, we will send the new product at no extra cost.

For us to fully accept the return item, you must meet several requirements. The item must be in original condition and must not been used. It must also be returned in the original packaging. It is always your responsibility to return the item in a protective packaging so that it reaches us in good standing. Always contact us before you return the product, at service@jsenergi.com.
When you return a product, you should always be able to produce a valid receipt.

TRANSPORT DAMAGE
When you receive your item from the carrier / postman / delivery place, it is always important that you check the packaging carefully. If there is any visible damage, immediately pass this information to the carrier / postman / delivery place, so this will be noted.

GUARANTEE
Our 1-year warranty covers all spare parts and accessories. Will you make us aware of errors that should be covered by the warranty, please contact us at service@jsenergi.com

-----

Company and organization
When you as a company or organization orders a product through our online shop, you accept the terms below.

PRICES
All prices are Euro incl. VAT 25%, unless otherwise specified.

DISCOUNTS & DEALS 

Discount vouchers is limited to certain amount of days and can not be combined with other orders or offers.

ORDER
As a company, you can put an order through our webshop, per. telephone, e-mail or chat.
The invoice shall be construed as an order confirmation.

PAYMENT
Payment is made by credit assessment. If you are logged in, you can pay an invoice with 10 day payment term. If you are not logged in, you can pay via Stripe and Credit Card.

DELIVERY
Depending on package size, your package will be delivered at your specified adress or to the nearest dispensary. We deliver your goods via the Mail or UPS.
Delivery times for Europe is typically 3-5 days.
Additional local fees and duties may be charged for deliverys outside the European Union. This fees are the fees that is charged from every countrys local government.

RETURNS AND COMPLAINTS
We offer 30 day return policy for our corporate customers.
Do you want to make use of your return, please contact us via service@jsenergi.com where you provide us with the necessary information. Please note that you are liable for return shipping when you utilize your return. Should the goods be exchanged, we will send the new product at no extra cost.

For us to fully accept the return item, you must meet several requirements. The item must be in original condition and must not been used. It must also be returned in the original packaging. It is always your responsibility to return the item in a protective packaging so that it reaches us in good standing. Always contact us before you return the product, at service@jsenergi.com.
When you return a product, you should always be able to produce a valid receipt.

TRANSPORT DAMAGE
When you receive your item from the carrier / postman / delivery place, it is always important that you check the packaging carefully. If there is any visible damage, immediately pass this information to the carrier / postman / delivery place, so this will be noted.

Supplier and contractual partner:
Jan Stoltz Energi Service AB
Vasatorpsvägen 1
254 57 Helsingborg
VATno. SE556998583001